Shopping Information
Lumic Perfume (lumicperfume.com) is owned and operated by PERFUME PARIS LLC, a legally registered Limited Liability Company.
PERFUME PARIS LLC is our legal business entity name, while "Lumic Perfume" is our trade name (DBA - Doing Business As) used for our online retail platform at lumicperfume.com. This is a common business practice.
Yes, 100%. We only source from authorized distributors FragranceX and FragranceNet, ensuring every product is genuine.
We operate online with lower overhead costs and partner directly with major distributors, allowing us to pass savings to you.
To ensure the best shopping experience for our customers, our system is fully automated, and orders cannot be canceled once they’ve been placed. If you wish to cancel your order, please contact us as soon as possible—before the order has been shipped.
In the unlikely event that your order or part of your order arrives damaged, please email us immediately so we can notify the carrier and file a damage claim. Please keep all packaging materials for five business days after notifying us and a replacement will be sent to you.
We accept Visa, Mastercard, Discover, American Express, JCB,Afterpay, Klarna and Apple Pay.
Sorry, we cannot split payments onto separate cards or pay methods. Please note all charges and refunds are posted in US Dollars.
Yes. All payments are processed through Shopify Payments' secure, encrypted gateway. We do not store your sensitive payment details on our servers. Our website uses SSL/TLS encryption to protect your information during checkout.
State laws require that we collect applicable sales tax on orders shipped to addresses in the states of Arkansas, California, Colorado, Connecticut, Florida, Georgia, Iowa, Illinois, Indiana, Kansas, Kentucky, Louisiana, Massachusetts, Maryland, Michigan, Minnesota, North Carolina, Nebraska, New Jersey, Nevada, New York, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Utah, Virginia, Washington, Wisconsin, Texas and Alabama. All orders outside of these states will not be charged.
Shipping Information
Orders are shipped directly from our partners' warehouses to ensure freshness and authenticity. You may receive packages with FragranceX or FragranceNet labeling.
We offer FREE standard ground shipping on orders $59 and over (after discounts, before tax). For orders under $59, there is a $4.99 flat rate for standard ground shipping. See our Shipping Policy for full details.
Orders typically take 2-3 business days for processing. After that, standard ground shipping usually takes an estimated 3-7 business days. The total estimated delivery time is roughly 5-10 business days. Please note these are estimates.
We currently ship only to physical street addresses within the contiguous 48 United States.
No. Due to shipping regulations for fragrances and carrier limitations, we are currently unable to ship to Alaska, Hawaii, P.O. Boxes, APO/FPO/DPO addresses, or US Territories. See our Shipping Policy.
Order & Returns
Yes, all authentic fragrances have batch codes that can be verified with the manufacturer.
We accept returns for eligible items within 30 days from the date your order was delivered.
No. This is very important: Due to hygiene, safety, and product integrity reasons, we cannot accept returns on any fragrance that has been opened, used, sprayed, or tested. To be eligible for a return, the perfume must be in its original, unopened, sealed manufacturer packaging (including any cellophane wrap) and in unused, resalable condition. Please read our Return & Refund Policy carefully before purchasing.
Please contact our customer support at cs@lumicperfume.com within 30 days of delivery. Provide your order number and reason for return. Do not ship items back without receiving prior authorization and instructions from us.
Once we receive and approve your eligible return, please allow 7-10 business days for us to process the refund. After that, additional time is needed for your bank or payment provider to post the funds to your account.